Return & Exchange Policy

Our company promises a 7-day return policy from the date of sale (based on the actual date of receipt by the customer) under the following conditions:

1️⃣ Product has quality issues.

2️⃣ Damage caused during transportation.

3️⃣ Wrong item sent, item does not match the order, and does not affect resale; a return or exchange is possible.

The following situations are not eligible for the 7-day no-reason return policy:

1️⃣ Customized items.

2️⃣ Used items (electronic products are considered used if powered on).

3️⃣ Wear and tear on the product, its components, and accessories.

4️⃣ Loss or severe damage to the outer packaging (excluding opened packaging), which actually affects resale.

5️⃣ Items that, based on their nature, are confirmed by you at the time of purchase as unsuitable for return.

6️⃣ Other situations where the product is in poor condition and affects resale.

How to apply for a return or exchange:

Returns/exchanges for personal reasons: Within 7 days of receiving the goods, if the product does not affect resale, send an email to the after-sales service center. After-sales customer service will process your request within 1-3 business days. Return shipping costs are the customer's responsibility.📧

For quality issues: Within 7 days of receiving the goods, send an email to service@mail.synccrux.com. Customer service will process your request within 1-3 business days. Return shipping costs will be borne by us.🛡️

Return process: Within 7 days of receiving the goods, contact the courier company directly to return the item. The courier company will notify us of the refund after receiving the package. We will complete the refund process within 15 business days.💸

Please be sure to include your order number, name, and phone number, and contact our 24-hour online customer service for processing.📞